Consumer Advice

Examples of things you might find here

๐Ÿ’ฌ WhatsApp Chat for Consumer Advice section ๐Ÿ’ฌ


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๐Ÿ”— https://www.gov.uk/government/publications/protecting-consumers-during-the-coronavirus-covid-19-pandemic-update-on-the-work-of-the-cmas-taskforce


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Your Rights

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.gov.uk/consumer-advice
Consumer Advice from the UK government

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.which.co.uk/news/2020/03/coronavirus-what-it-means-for-your-travel-insurance/
Advice from the UK consumer group on your travel rights, mortgage and benefits etc.

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.which.co.uk/news/2020/04/what-does-coronavirus-mean-for-your-shopping-deliveries-and-consumer-rights/
What does Coronavirus mean for your shopping, deliveries and consumer rights?

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/citizens-advice-what-are-your-rights-as-consumers-and-employees-in-the-light-of-the-coronavirus-pandemic/
Citizens Advice: What are your rights as consumers and employees in the light of the Coronavirus pandemic?

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.consumercouncil.org.uk/coronavirus/online-shopping
Retailer has gone into administration โ€“ what are my rights?

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.consumercouncil.org.uk/coronavirus/consumer-rights
As Northern Ireland consumersย may be purchasing more goods from home, including over the phone or online,ย as a result ofย COVID-19 (Coronavirus), it is important for consumers to know their rights.

Support and Protection for Consumers

๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ”—https://www.choice.com.au/
Choice- the leading consumer advocacy group in Australia.

๐Ÿ‡ฆ๐Ÿ‡บ๐Ÿ”—http://consumersfederation.org.au/
Consumers Federation of Australia

๐Ÿ‡จ๐Ÿ‡ณ๐Ÿ”—https://www.consumersinternational.org/members/members/china-consumers-association-cca/
China Consumers' Association

๐Ÿ‡ฎ๐Ÿ‡ณ๐Ÿ”—https://www.consumer-voice.org/health/top-four-liquid-hand-wash-in-india/
Consumer Voice

๐Ÿ‡ฒ๐Ÿ‡พ๐Ÿ”—https://www.consumersinternational.org/media/343276/fomca-panicbuying16032020.pdf
Federation of Malaysian consumers Association

๐Ÿ‡ญ๐Ÿ‡ฐ๐Ÿ”—https://www.consumer.org.hk/ws_en/news/specials/2020/coronavirus-prevention-collection.html
Hong Kong Consumer Council

๐Ÿ‡ฎ๐Ÿ‡น๐Ÿ”—https://bit.ly/33xD0yM
Altroconsumo

๐Ÿ‡ง๐Ÿ‡ช๐Ÿ‡ฎ๐Ÿ‡น๐Ÿ‡ช๐Ÿ‡ธ๐Ÿ‡ต๐Ÿ‡น๐Ÿ‡ง๐Ÿ‡ท๐Ÿ”—https://www.euroconsumers.org/news/live-updates-follow-our-national-actions-day-by-day
Euroconsumers, a consumer group that represents and protects consumers in Belgium, Italy, Portugal, Spain and Brazil

๐Ÿ‡ซ๐Ÿ‡ท๐Ÿ”—https://www.quechoisir.org/
UFC Que-Choisirย is supporting consumers in France

๐Ÿ‡ฉ๐Ÿ‡ช๐Ÿ”—https://www.vzbv.de/pressemitteilung/verbraucher-sind-keine-kreditgeber-fuer-illiquide-unternehmen
VZBV consumer group in Germany

๐Ÿ‡บ๐Ÿ‡ธ๐Ÿ”—https://bit.ly/398tGT2
Consumer advocacy group in the US

๐Ÿ‡ธ๐Ÿ‡ป๐Ÿ”—https://twitter.com/CDCElSalvador/status/1240386152093356038
Centro para la Defensa del Consumidor (CDC)ย in El Salvador

๐Ÿ‡ง๐Ÿ‡ท๐Ÿ”—https://idec.org.br/noticia/idec-solicita-nao-suspensao-de-servicos-essenciais-durante-pandemia-da-covid-19
IDCE in Brazil

๐Ÿ‡ฒ๐Ÿ‡ฝ๐Ÿ”—https://elpoderdelconsumidor.org/2020/03/recomendaciones-para-mantener-una-buena-alimentacion-frente-a-la-pandemia-covid-19/
El Poder del Consumidorย 

๐Ÿ‡จ๐Ÿ‡ฑ๐Ÿ”—https://www.odecu.cl/2020/03/16/odecu-entrega-recomendaciones-para-los-consumidores-durante-cuarentena-por-coronavirus/
ODECU in Chile

๐Ÿ‡ฐ๐Ÿ‡ช๐Ÿ”—https://twitter.com/Consumers_Kenya
Consumer Grassroots Association in Kenya

๐Ÿ‡ธ๐Ÿ‡ฆ๐Ÿ”—https://twitter.com/cpaksa/status/1242462396800614405
Consumer Protection Associationย in Saudi Arabia

๐Ÿ‡ด๐Ÿ‡ฒ๐Ÿ”—https://twitter.com/cpaksa/status/1242462396800614405
Theย Public Authority for Consumer Protection in Oman

Pensions and Investments

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.which.co.uk/news/2020/04/coronavirus-how-to-protect-your-investment-portfolio/
Coronavirus: how to protect your pensions and investments amid stock market panic

Personal Finances

See also:

๐Ÿ”—https://coronavirustechhandbook.com/finance

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.consumercouncil.org.uk/coronavirus/personal-finances
Coronavirus: Impact on Personal Finances

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.moneysavingexpert.com/savings/savings-accounts-best-interest/
Top Savings Accounts

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.moneysavingexpert.com/news/2020/03/hsbc-increases-overdraft-interest-free-buffer-in-response-to-cor/
HSBC to offer ยฃ300 interest-free overdraft buffer in response to Coronavirus

Your Home

See also:

๐Ÿ”—https://coronavirustechhandbook.com/housing

Mortgage Advice

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.which.co.uk/news/2020/03/coronavirus-what-it-means-for-mortgages-savings-borrowing-and-benefits/
Mortgage advice by Which?

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.moneysavingexpert.com/news/2020/04/beware-mortgage-payment-calculation-errors---ensure-you-aren-t-b/
Beware mortgage payment holiday calculation errors โ€“ make sure you aren't being overcharged

Buying or Renting

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.moneysavingexpert.com/news/2020/03/home-buyers-and-renters-urged-to-delay-property-moves/
Homebuyers and renters urged to delay property moves

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.which.co.uk/news/2020/04/should-you-buy-or-rent-a-house-based-on-a-virtual-viewing/
Should you buy or rent a house based on a virtual viewing?

Home Energy

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.consumercouncil.org.uk/coronavirus/energy-advice
Coronavirus: Energy Advice (Natural gas, electricity, home heating oil and LPG)

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.consumercouncil.org.uk/coronavirus/water
Coronavirus: Provision of Water in Northern Ireland

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://clubs.moneysavingexpert.com/cheapenergyclub
Cheapest big six deal: E.on - 100% renewable elec. For new custs only. Save an avg ยฃ340/yr

Telecoms and Broadbank

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.consumercouncil.org.uk/coronavirus/telecoms
Information about the impact ofย COVID-19 (coronavirus) to telecom servicesย in Northern Ireland, including digital TV services, such as Sky.

Broadband

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.theguardian.com/money/2020/apr/11/boost-broadband-speed-during-lockdown-wifi-internet
Nine ways to boost your broadband speed during lockdown

Entertainment

Gaming

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.theguardian.com/money/2020/apr/05/with-children-off-school-and-gaming-online-parents-face-shock-bills
With children off school and gaming online, parents face shock bills- With everyone in lockdown, children can rack up huge costs for unsuspecting parents with the explosion of in-game purchases

Shopping

Shopping Safely

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.which.co.uk/news/2020/04/supermarkets-coronavirus-latest/
Coronavirus supermarkets latest: โ€˜no touchโ€™ rules introduced at Aldi and Asda

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.which.co.uk/news/2020/04/coronavirus-how-to-shop-safely-at-the-supermarket/
How to shop safely at the supermarket

Supermarkets

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.consumercouncil.org.uk/coronavirus/shopping-food-safety
Restrictions when purchasing goods

DIY

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.which.co.uk/news/2020/04/coronavirus-how-to-buy-what-you-need-for-diy-and-essential-repairs/
how to buy what you need for DIY and essential repairs

New Policies to Deal with the Outbreak

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://pages.ebay.co.uk/covid-19/
eBay new guide for sellers and buyers

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.groupon.co.uk/weblanding/our-commitment-to-you
Groupon Coronavirus update. Extending vouchers whenever possible for up to 12 months

Mobility and Transport

Cars

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.which.co.uk/news/2020/04/coronavirus-and-car-tax-must-you-tax-your-car-while-the-uk-is-in-lockdown/
Coronavirus and car tax; must you tax your car while the UK is in lockdown? The usual rules on car tax apply if you're driving during lockdown, but if you don't drive at all for a while, there could be ways to save money

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.moneysavingexpert.com/news/2020/03/drivers-given-temporary-mot-extension-due-to-coronavirus/
Drivers to get six-month MOT extension due to Coronavirus

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.moneysavingexpert.com/news/2020/04/payment-freezes-confirmed-for-car-finance-and-high-cost-credit-c/
Payment freezes confirmed for car finance and high-cost credit customers struggling due to Coronavirus

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.moneysavingexpert.com/news/2020/04/admiral-car-and-van-insurance-customers-to-get-automatic-p25-ref/
Admiral to give car and van insurance customers a ยฃ25 refund due to Coronavirus lockdown

Travel

๐Ÿ‡ช๐Ÿ‡บ๐Ÿ”—https://www.ukecc.net/consumer-topics/new-package-travel.cfm
Your travel rights across Europe

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.which.co.uk/news/2020/04/flight-cancelled-can-i-get-a-refund-from-my-credit-card/
Flight cancelled: can I get a refund from my credit card?

๐Ÿ”— https://scottscheapflights.com/coronavirus-and-travel
Due to Coronavirus (COVID-19), many airlines have suspended flights and offered free changes or refunds for travel to impacted areas. Weโ€™ve collected some resources to help our members make sense of it all.

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.britishairways.com/en-us/information/incident/coronavirus/latest-information
Update from BA

๐Ÿ‡บ๐Ÿ‡ธ๐Ÿ”— https://www.delta.com/us/en/advisories/other-alerts/coronavirus-travel-updates
Updates from Delta

๐Ÿ”—https://www.marketwatch.com/story/these-airlines-are-waiving-flight-change-fees-because-of-the-coronavirus-outbreak-2020-03-03
Update from Marketwatch

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/claim-compensation-for-a-holiday/
find out what to do if your package holiday is cancelled

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.consumercouncil.org.uk/coronavirus/travel-advice
Coronavirus: Advice for Northern Ireland Travellers

Trains

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.nationalrail.co.uk/stations_destinations/coronavirus.aspx#refunds
Refunds from National Rail

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.moneysavingexpert.com/news/2020/04/train-firms-to-allow-all-passengers-to-claim-ticket-refunds-remo/
Train firms now allowing all passengers to claim ticket refunds remotely

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.moneysavingexpert.com/news/2020/03/all-train-tickets-to-be-refundable-as-government-offers-to-tempo/
All train tickets to be refundable as Government temporarily takes over rail operators

Travel Insurance

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.moneysavingexpert.com/news/2020/03/admiral-follows-lv-and-suspends-sale-of-new-travel-insurance-pol/
Admiral, Churchill and Direct Line stop selling new travel insurance policies due to Coronavirus

Cancelled Events

Hosting Events

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-you-want-a-refund-because-of-coronavirus/
Getting a refund if you were meant to get married

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.gov.uk/government/publications/wedding-and-event-venue-providers-letter-from-the-cma-on-contract-terms
Government guidance on Wedding contracts

Participating in Events

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.which.co.uk/news/2020/03/coronavirus-outbreak-cancelled-or-postponed-events-can-i-get-my-money-back/
Cancelled and postponed events

Reporting Offences

Overcharging

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.gov.uk/government/news/covid-19-sales-and-pricing-practices-during-coronavirus-outbreak
Government advice regarding over charging and how to report pricing offences

๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ”—https://www.which.co.uk/consumer-rights/advice/price-gouging
Price gouging: how to spot it, report it and get your money back

Scams
Please see:

๐Ÿ”—https://coronavirustechhandbook.com/scams

How You Can Help

๐Ÿ”—https://saveyourbookstore.com/
Supporting small indie bookstore by enabling gift cards