Digital skills: Being able to use digital devices (such as computers or smart phones and the internet. This is important, but a lack of digital skills is not necessarily the only, or the biggest, barrier people face.
Connectivity: Access to the internet through broadband, wifi and mobile. People need the right infrastructure but that is only the start.
Accessibility: Services need to be designed to meet all users’ needs, including those dependent on assistive technology to access digital services.
Some sections of the population are more likely to be digitally excluded than others. These are:
For more information on digitally excluded populations in the UK see the annual UK Consumer Digital Index from Lloyds Bank.
By Good Things Foundation
Regular announcements and initiatives for telecommunications and digital support posted throughout the crisis.
Support for older people
Supporting digital inclusion locally
ExplorThe scale of digital exclusion in the UK; those who aren’t currently using the internet, how digital skills vary for different groups of the population and some of the barriers to digital inclusion.
Getting the most vulnerable online during the COVID-19 crisis (including device and sim card donations and financial support).
Skills support for everyone in order to manage information, communicate, manage money, access support and government services. They work in partnership with the NI Direct Digital Inclusion Unit, their Digital Champion Initiative enhances the Go ON NI programme.
Scottish Gov – mobilise now to find, equip, train and support everyone in the country who lacks access
Heaps of useful resources for helping people with disabilities to keep in touch with support, friends and family.