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A collection of 'service recipes': practical guides to help charities reuse and learn from one another’s services, from Snook, Futuregov and CAST.
Location-Based Data in Crisis Situations
Principles and guidelines intended to fill a gap in ethical guidance for the generation, collection, analysis, dissemination, and use of location-based data in crisis situations.
10 principles for design in a crisis
🔗Design for crisis | workshop agenda & prototype principles
This document contains 10 principles for designing services in a crisis. They are open for anyone to use and adapt and were generated from a call with 100+ designers around the world on the 22/03/2020 and shared notes.
Open Letter: Contact Tracking and NHSX
"As responsible technologists, we call upon the NHSX leadership and the Secretary of State for Health and Social Care to ensure new technologies used in the suppression of Coronavirus follow ethical best practice"
Summary of the Justice Network's principles
User Research & Service Design Libraries
LocalGov User Research Library (Coronavirus)
Collection of research around the impact Coronavirus is having on local authority residents and staff.
Service recipes for charities
Practical guides to help charities reuse and learn from one another’s services.
Methods and tools curated by Hyper Island (energizers for workshops, creativity/innovation tools, personal development and team building tools)
User Research and COVID-19: crowdsourcing tools and tips for remote research
Enormous toolkit for Planning, Recruitment, Conducting research, Analysis, Communicating research to the team and more.
FUTUREGOV Remote User Research Guide
Remote User Research Tips
Doing fieldwork in a pandemic
Crowd-sourced advice on how to conduct fieldwork of various types while respecting social distancing guidelines.
🔗User research in a time of COVID
Alternatives to face-to-face interviews
Brief summary of experiences with remote user research and links to (academic) sources on remote qualitative research.
Advice on conducting user research from Service Designers in the Government of British Columbia, Canada.
Cross-civil society collaboration during the COVID-19 crisis
Blog post inspired by a conversation between Dan Barrett and Richard Pope about how civil society organisations can better work together on data.
A South American based project that seeks to train and engage local governments around participatory, open and innovative management.
Crisis Economy Consumer Testers
Free Fb Group for small businesses & freelancers to test out new services and solicit quick feedback / research from consumers with discretionary income who are volunteering to give rapid feedback
🏴🔗COVID-19: Digital service delivery for charities
Using our ‘Contact us’ pages was too difficult — here’s how we’ve made it easier
Building our first chatbot
A collection of resources for people designing for the climate emergency
Design for the human soul
Guidelines from Sacred Design with a focus on community and purpose