Service Design


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A collection of 'service recipes': practical guides to help charities reuse and learn from one another’s services, from Snook, Futuregov and CAST.


Location-Based Data in Crisis Situations

πŸ”—https://www.aaas.org/resources/location-based-data-crisis-situations

Principles and guidelines intended to fill a gap in ethical guidance for the generation, collection, analysis, dissemination, and use of location-based data in crisis situations.


10 principles for design in a crisis

πŸ”—Design for crisis | workshop agenda & prototype principles

This document contains 10 principles for designing services in a crisis. They are open for anyone to use and adapt and were generated from a call with 100+ designers around the world on the 22/03/2020 and shared notes.


Open Letter: Contact Tracking and NHSX

πŸ”—https://medium.com/@rachelcoldicutt/open-letter-contract-tracking-and-nhsx-e503325b2703

"As responsible technologists, we call upon the NHSX leadership and the Secretary of State for Health and Social Care to ensure new technologies used in the suppression of Coronavirus follow ethical best practice"


Design Justice Network Principles

πŸ”—https://designjustice.org/read-the-principles

Summary of the Justice Network's principles

User Research & Service Design Libraries

LocalGov User Research Library (Coronavirus)

πŸ”—https://research.localgov.digital/collections/coronavirus

Collection of research around the impact Coronavirus is having on local authority residents and staff.


Service recipes for charities

πŸ”—https://recipes.thecatalyst.org.uk/

Practical guides to help charities reuse and learn from one another’s services.

Remote User Research Guides & Toolkits

Hyper Island

πŸ”—https://toolbox.hyperisland.com/ 

Methods and tools curated by Hyper Island (energizers for workshops, creativity/innovation tools, personal development and team building tools)


User Research and COVID-19: crowdsourcing tools and tips for remote research

πŸ”—https://userresearch.blog.gov.uk/2020/04/02/user-research-and-covid-19-crowdsourcing-tools-and-tips-for-remote-research/

Enormous toolkit for Planning, Recruitment, Conducting research, Analysis, Communicating research to the team and more.


FUTUREGOV Remote User Research Guide

πŸ”—https://docs.google.com/presentation/d/1T0sjyDlvCRJG95q9LYmPiPaU8baLG7L2IQwRpNsfq2M/mobilepresent?slide=id.g4e808df0f1_2_208

πŸ”—https://blog.wearefuturegov.com/adapting-patterns-for-the-voluntary-sector-ea5f979c100f


Remote User Research Tips

πŸ”—http://salmapatel.co.uk/user-research/remote-user-research-tips/


Conducting user research while people must stay at home because of Coronavirus

πŸ”—https://www.gov.uk/service-manual/user-research/conducting-user-research-while-people-must-stay-at-home-because-of-coronavirus


Doing fieldwork in a pandemic

πŸ”—https://docs.google.com/document/d/1clGjGABB2h2qbduTgfqribHmog9B6P0NvMgVuiHZCl8/mobilebasic#

Crowd-sourced advice on how to conduct fieldwork of various types while respecting social distancing guidelines.


Neontribe, Coronavirus and working with users

πŸ”—User research in a time of COVID

🐦@harryharrold


Patterns for services in COVID-19 response mode

πŸ”—https://medium.com/@sarahdrummond/covid-19-has-had-a-devastating-impact-to-date-around-the-world-4093693cb368


Alternatives to face-to-face interviews

πŸ”—https://www.fordes.de/posts/alternativeToFaceToFaceInterviews.html

Brief summary of experiences with remote user research and links to (academic) sources on remote qualitative research.


Doing (remote) user research for government services in times of COVID-19

πŸ‡¨πŸ‡¦πŸ”—https://medium.com/@marli_k/doing-remote-user-research-for-government-services-in-times-of-covid-19-b0f8981e65a4

Advice on conducting user research from Service Designers in the Government of British Columbia, Canada.


Cross-civil society collaboration during the COVID-19 crisis

πŸ”—https://medium.com/@richardjpope/digital-public-services-cross-civil-society-collaboration-during-the-covid19-crisis-4455dd8f4c42

Blog post inspired by a conversation between Dan Barrett and Richard Pope about how civil society organisations can better work together on data.


AbreAlcaldias

πŸ”—https://abrealcaldias.org/

A South American based project that seeks to train and engage local governments around participatory, open and innovative management.

User Groups

Crisis Economy Consumer Testers

πŸ”—https://www.facebook.com/groups/249300202759123/

Free Fb Group for small businesses & freelancers to test out new services and solicit quick feedback / research from consumers with discretionary income who are volunteering to give rapid feedback 

Digital Service Design Case Studies

Many examples of digital service design

πŸ΄σ §σ ’σ ³σ £σ ΄σ ΏπŸ”—COVID-19: Digital service delivery for charities


Using our β€˜Contact us’ pages was too difficult β€” here’s how we’ve made it easier

πŸ”—https://wearecitizensadvice.org.uk/contacting-citizens-advice-was-too-difficult-heres-how-we-ve-made-it-easier-a4bbeacf0310


Building our first chatbot

πŸ”—https://wearecitizensadvice.org.uk/building-our-first-bot-b9125b1eeda6


#designandclimate

πŸ”—Designandclimate.org

A collection of resources for people designing for the climate emergency


Design for the human soul

πŸ”—https://sacred.design/wp-content/uploads/2019/10/SDL_Design_TRACT_Digital_101119.pdf

Guidelines from Sacred Design with a focus on community and purpose


Chayn Chatbot